At Embark In Art, satisfaction with your purchase is critical. If you are unhappy for any reason, we want to know. All items are handmade and represented in our shop photos and descriptions to the best of our ability. If something is unclear, please get in touch with us.

Returns and Exchanges

If, for some reason, you need to return your item, please get in touch with us within 3 days of receipt to make a return/refund arrangement. Items can be returned within 7 days of receipt. Items must be packaged securely with tracking information to ensure a safe return. The product's full price minus any discounts and shipping fees will be refunded if the item comes with original packaging, has not been altered, or shows signs of wear. The buyer pays for return shipping expenses.

Shipping

We ship anywhere within the United States using the United States Postal Service (USPS) with either First Class or Ground Advantage and tracking information. If you want expedited shipping or your package insured, please get in touch with us to make the necessary arrangements. 

We ship within 3-5 business days of receiving your payment.

We can not be held responsible for USPS carrier damages, any delays due to weather, or misrouted packages. We are also not responsible for lost or stolen packages from your residence. Please ensure the address you provide as your shipping address is secure for delivery. Once the package is in the hands of the postal service, it becomes their responsibility. 

If your shipment is taking too long, you can ask your local USPS office to start a search. Sometimes, the package gets misrouted, taking a few days longer than predicted.